Materials and fabrication
The selected steel profiles, dimensions and connection details are linked to the court drawings. Cutting, welding and finishing follow the same equipment schedule.
Explore our production processPadelSpan after-sales
Padel court after-sales, direct from the factory.
A five-year product quality warranty, installation guidance and replacement-part support from PadelSpan. Keep your padel courts ready for everyday play with a clear service route to our manufacturing team.
5YEAR
Product quality
warranty
A CLEAR COMMITMENT
Five-year quality warranty.
PadelSpan provides a five-year product quality warranty. Our support team connects your enquiry with the manufacturing records, identifies the affected component and coordinates the appropriate remedy for the reported issue.
Component warranty: Frame/mesh: 5 years for paint fading or severe deformation. LED: 3 years; turf: 5 years under normal use.
Meet the factory behind your court| Support area | Our commitment |
|---|---|
| Product quality | 5-year warrantyQuality issues are reviewed against the supplied equipment and order records. |
| Installation guidance | Factory technical supportAssembly information, component identification and remote help for your local installation team. |
| Replacement components | Matched to your courtGlass, mesh, fittings, net parts and other supplied equipment identified through the model and drawings. |
| Care and maintenance | Component-specific guidancePractical care information for steelwork, glass, turf, lighting and optional roof equipment. |
QUALITY BEFORE DISPATCH
The service record starts in production.
Glass and component records
Panel sizes, holes, fittings and supporting documents stay with the order. Those records help installers assemble the court and help us identify parts later.
See the material specifications
Protection before dispatch
Glass is packed separately, coated members are protected and fitting kits are identified. The packing list connects each delivery package with its installation position.
See packing and shipment detailsWHEN YOU NEED US
A direct route from the court to the factory.
Clear information helps us identify the part, understand the issue and coordinate the next step.
- 01
Identify the court and component
Send your order reference, project location, court model and the affected part. For a multi-court venue, identify the specific court or position.
- 02
Show us the issue
Add a full-view photograph, close-ups and a short description of when the issue appeared. Include labels, relevant measurements and video where movement or operation is involved.
- 03
Review with the factory
Our team checks the information against the manufacturing and installation records. We explain any further information needed and discuss the appropriate technical response.
- 04
Coordinate the next action
We confirm the agreed remedy, replacement identification or care instructions with you, together with the practical arrangements needed to complete the work.
Include these details with your enquiry.
For any condition affecting safe play, isolate the affected area and have the responsible site team assess it before returning it to use.
- Order or quotation reference
- Country, site and court identifier
- Model and affected component
- Clear overview and close-up photographs
- Date noticed and a concise description
- Relevant installation or maintenance information
THE RIGHT RESPONSE
Tell us what needs attention.
A delivery issue, a replacement request and a product quality concern need different information. We help connect your enquiry to the relevant record and technical team.
Installation guidance- Product quality concern
- Send the component information and photographs for warranty assessment and technical review.
- Damage noticed at delivery
- Keep the packaging and labels, record the delivery condition and contact us with the packing-list reference.
- Wear or routine maintenance
- Ask for the relevant care guidance and a matching replacement-part proposal where needed.
- Installation or later site changes
- Share the current layout, connection details and change history so the technical team can review the affected interfaces.
REPLACEMENT PARTS
The right part for the court you own.
Tempered-glass panels
Panel width, height, thickness, hole positions, edge details and the original drawing reference.
Mesh and frame parts
Panel or member identification, section size, fixing positions and the installed finish.
Fixings and accessories
Bracket, bolt, washer, net-post or protective-part details, with photographs of the connection.
Planning a new venue? Include your preferred spare-parts list with the initial order, especially where several courts share the same glass, net or fitting configuration.
Plan equipment & spare partsKEEP THE VENUE READY
Practical care for daily play.
Keep the supplied care information, installation records and component list together. Use a maintenance routine that reflects the court’s use and surroundings.
Steel frame and mesh
Keep surfaces clean and inspect the finish, joints and connections. Address visible damage using the care instructions for the supplied finish.
Tempered glass and fittings
Use suitable cleaning products and equipment. Inspect edges, visible damage, supporting fittings and contact pads; refer structural concerns to the responsible installer.
Artificial turf
Remove debris, maintain the specified infill and brush according to the turf guidance. Keep drainage routes clear and record areas showing unusual wear.
Net and protective padding
Check net tension, attachment points, cover position and closures. Replace damaged mesh or padding and keep entrances and playing clearances unobstructed.
Lighting and roof equipment
Keep luminaires and drainage clear. Follow the supplied electrical and roof operating guidance, using qualified personnel for electrical or moving-roof work.
AFTER-SALES QUESTIONS
Know where to start.
Which installation records help identify replacement parts?
Keep the step-by-step assembly information, numbered component drawings, glass-fitting and lamp-bracket details, and turf layout with the court records. The component number, its installed position and a clear photograph help our factory match your enquiry to the right part.
What is the PadelSpan warranty period?
PadelSpan provides a five-year product quality warranty. Contact our team with the order reference, affected component and photographs so the issue can be reviewed against the supplied equipment and the order records.
How do I report a product quality issue?
Contact Vicky Zhang with the project location, order reference, court model and a description of the issue. Add clear overview and close-up photographs, component labels and relevant measurements. Video is helpful when the issue concerns operation or movement.
What should we do if damage is visible when the shipment arrives?
Record the condition before removing the relevant packaging. Photograph the package, identification labels and affected component, then keep those records with the packing list and delivery information. Contact us so the shipment and component can be traced.
Can we order replacement glass or fittings?
Yes. We identify replacement parts using the court model, order record and component drawing. For glass, include the complete dimensions, thickness, hole pattern and edge details. For fittings, add photographs and the connection position.
Do you support our local installation team?
Yes. PadelSpan provides assembly information, component identification and remote technical support. Your local team coordinates foundations, lifting, electrical works and the site installation, while we help resolve questions about the supplied equipment.
Should we keep a spare-parts list for a multi-court venue?
A model-specific parts list makes maintenance and future orders easier. We can discuss the glass, mesh, net, fittings, padding and lighting parts used across your courts and identify the drawings needed to order matching components.
How often should the court be maintained?
Use the care instructions supplied for the actual components and adapt the inspection routine to play frequency, weather exposure and venue conditions. Assign a responsible person and keep a simple record of inspections, cleaning and any repairs.
Who is our contact after delivery?
Vicky Zhang, Senior Project Manager, is your direct contact at PadelSpan. She coordinates the service enquiry with the relevant factory and technical team and keeps the order and component information connected.
Keep your order reference close. We will take it from there.
Send the component details and photographs to begin a support conversation with the PadelSpan team.