Agree the delivery boundaries
Record the named delivery point and written inclusions and exclusions before booking transport. Use the quotation scope guide to review the order, and name a responsible party for each workstream.
| Workstream | What to agree |
|---|---|
| Transport | Who books each leg, including transport from the port or depot to the site? |
| Destination charges | Who pays each charge, and which costs are excluded? |
| Formalities and insurance | Who manages export/import formalities and arranges cargo insurance? |
| Unloading and handling | Who provides the receiving team, handling equipment and storage? |
| Site access | Who checks the route and coordinates arrival? |
| Installation | Who provides assembly, electrical work and completion checks? |
Check the packing information
Request a provisional packing schedule during planning and the final packing list before dispatch. Match it to the selected court configuration and components. Check that it covers:
- Package identifiers linked to their court or component group.
- External dimensions, gross weight, packing form and handling/storage instructions.
- The component schedule, identified spare parts, shipment photographs and agreed shipping documents.
- Protection arrangements for glass, finished metalwork and small parts.
Prepare access and unloading
Give the carrier and receiving contractor the actual delivery address and a named site contact. Reaching the street does not establish that a vehicle can reach the unloading position.
- Check the approach, entrance, turning area, unloading position and route to storage.
- Have the competent receiving team select handling equipment and methods using final package dimensions, weights and instructions.
- Confirm arrangements for glass and long components. Keep the unloading area controlled and follow applicable local safety requirements.
Arrange storage before arrival
If assembly will start later, arrange suitable storage and follow the supplied instructions. Tell the supplier about the expected storage period before packing.
Tell PadelSpan whether equipment will be stored before assembly or installed in stages. Agree any packing precautions before dispatch, along with package identification and access to the parts the local team needs first.
- Keep traffic routes separate from stored packages.
- Preserve package identification and access to items needed first.
- Keep spare parts identifiable to prevent unintended use during assembly.
Record receipt and prepare the handover
Agree discrepancy-reporting procedures, deadlines and responsible contacts in the order and transport arrangements. Name the people who will keep receipt records and handle discrepancies.
Equipment arrival does not confirm that the site is ready for installation. Use the installation responsibilities guide to agree the required checks and final handover with the local team.
- Check package count and visible condition against the packing list; photograph identifiers and damage.
- Record exceptions through the agreed carrier and insurer procedures, retaining relevant evidence and packing.
- As packages open, reconcile contents and report discrepancies with identifiers, quantities and photographs.
Further reference
Sources & scope
Our technical team translates your site layout, equipment choices and local construction requirements into a coordinated manufacturing and delivery brief.
